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Frequently Asked Questions

Have questions? We have answers.

Do you offer free shipping?

Yes, we offer worldwide free shipping on all orders, so you can enjoy your QEARA products without any additional shipping costs, no matter where you are.

What payment methods do you accept?

We accept a variety of payment methods, including PayPal, Visa, MasterCard, and several local payment options to make your shopping experience convenient and secure.

How can I track my order?

Once your order is dispatched, you will receive an email notification. Then you can track your order on the “Order Details” page if you have created an account on our site.

What is your return policy?

We accept returns according to our Return Policy page. You can initiate a return within the specified period outlined in our return policy.

How long does it take to receive my order?

Delivery times vary depending on your location. Each product page includes a shipping panel that mentions the estimated shipping time frame. We aim to process and ship all orders as quickly as possible.

How do I contact customer support?

You can reach our customer support team through the contact options provided below. We are here to assist you with any questions or concerns about your purchase, shipping, or product information — or anything else you’d like to share. We’re always happy to hear from you!